It was a small thing and, to be honest, none of my business – and yet it made my blood boil.
I was in a queue at a train station ticket window. I didn’t have to be: these days you can buy train tickets online and collect them from a ticket machine. But not on this day. IT problems meant the machines weren’t working properly.
So when a man tried to collect his ticket, he couldn’t. Explaining this to the attendant at the ticket barrier, he was refused entry. He didn’t have a ticket, so he couldn’t come through, he was told. Mr. Exasperated displayed proof of his online purchase on his mobile phone. The attendant was not impressed: “I can’t let you through without a ticket and that’s not a ticket.” And so instead of joining his train, Mr. Exasperated had to join a queue.
And that’s what made by blood boil. Not the ‘sorry, not sorry’ attitude of the train company, but the fact that nineteen years into the 21st century, a mobile phone can’t be a train ticket. Well, it could be – we’re not talking about technology so advanced as to be “indistinguishable from magic” here. It’s the sort of user-friendly system that train companies could easily put in place if they wanted to. But when your customers can’t go anywhere else, why bother?
And that, in a microcosm, is why competition is good.
Or is it?
In his book about entrepreneurship, Zero to One: Notes on Startups, or How to Build the Future, Peter Thiel argues that new enterprises should aim to become monopolies and that competition isn’t always healthy.
The book was published in 2014, but its influence has grown – especially in Thiel’s stamping ground, Silicon Valley. Indeed, it can be read as a justification of the monopolistic tendencies of big tech companies.
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