Against the backdrop of the baying crowds that now regularly congregate around parliament, Will Self, on Channel 4 News, made an interesting observation: we are currently experiencing a crisis of listening. “You ask me John for a diagnosis of our country’s character, it’s that it doesn’t listen, on either side of the debate.”
I admit, there is a kind of superficial plausibility to this view. Indeed, the call for more listening, like the call for more kindness or more generosity, is never something to decry. Moreover, as the crowds behind Self seemed perfectly to demonstrate, there is a destructive loop that is generated by the feeling of not being heard.
The frustration of not being listened to leads to louder shouting. And the louder people shout, the more others shut down; mute; block. The other side, still unheard, shouts louder still and so it continues. We are all trapped in our own feedback loop, subject to confirmation bias, hearing only what we want to hear.
As the philosopher Gemma Fiumara observes in The Other side of Language: A Philosophy of Listening, there is a “crushing deafness produced by an assertive culture that is intoxicated by the effectiveness of its own ‘saying’, and increasingly incapable of paying ‘heed’”.
Even so, as a diagnosis of our current predicament, I think Self’s position falls short. And for two reasons.
First, the issue of listening speaks to a basic power imbalance. The Brexit debate can be characterised, without too much deformation, as one between a group of people who are used to being listened to and a group who are not. The Remain heartlands are in London, and university towns like Oxford and Cambridge. These places were most enthusiastic in signing up to the petition to cancel Article 50. They are used to being listened to.
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