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					<title>Benidorm is England’s id</title>
					<link>https://unherd.com/2025/08/benidorm-is-englands-id/?edition=us</link>
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										<unherd:main_theme>Weekend Dispatch</unherd:main_theme>
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						<![CDATA[Cosmo Adair]]>
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							<![CDATA['This is the Benidorm of popular derision.' Pablo Blazquez Dominguez/Getty Images]]>
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							<![CDATA[<p><strong>Cosmo Adair</strong> is an editorial assistant at <em>UnHerd</em>.</p>
]]>
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						<unherd:twitter_handle>cosiadair</unherd:twitter_handle>
															<unherd:author_bio>
						<![CDATA[ is an editorial assistant at <em>UnHerd</em>.]]>
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										<pubDate>Fri, 01 Aug 2025 23:15:26 +0000</pubDate>
					<updated>Sun, 03 Aug 2025 08:07:30 +0000</updated>
							<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Benidorm]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Nationalism]]></category>
		<category><![CDATA[seaside towns]]></category>
		<category><![CDATA[Spain]]></category>
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								<![CDATA[Nobody sneers at tourists here]]>
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								<![CDATA[<p>It’s a balmy July evening in Benidorm, and a husband-to-be sits on a mechanical bull in the outside area of Broadway Cabaret. As the bull starts bucking, a blonde stripper — cash pinched to her thigh by a convoluted thong — jumps on behind him. She lifts up his white t-shirt and lashes his spotty back with two leather belts. His friends video it, and some 20 people watch from the street. “He doesn’t seem to be enjoying it,” says the man to my left, perplexed.</p>
<p>Welcome to the Calle Gerona (to the English, just “The Strip”), which has become the destination of choice for British lads trips and stag dos. Earlier I walked past several men lumbering drunkenly along the street, dressed in black t-shirts reading “DAVE THE C**T’S 40TH” with photos of Dave in varying states of inebriation and undress below. At 20-meter intervals, dealers flog “da gear”, or else are propositioned by pale, topless lads, fresh off the plane at Alicante, conspicuously exchanging wads of cash.</p>
<p>In their 1976 book, <em>The Golden Hordes</em>, John Ash and Louis Turner theorized that “motivated by the desire to escape from his home society, the tourist soon imposes its values on the society he is visiting”. But The Strip is less an imposition than a simulacrum of Britain, where the bars have vacuously patriotic names like The Rose and Crown, The Red Lion, and The Queen’s Arms, and are decorated with booze-drenched, faux-leather stools, snooker tables, and monolithic screens showing Sky Sports, RacingTV, and GB News. Even British sectarianism has come here, albeit as a racist, drunken charade: on 13 July some 500 people attended an <a href="https://dispatch-media.com/benidorms-greatest-patriots/" target="_blank" rel="noopener">Orange Day parade</a>, where racial slurs were hurled at the mostly Indian and Pakistani shopkeepers.</p>
<figure id="attachment_697316" aria-describedby="caption-attachment-697316" style="width: 816px" class="wp-caption aligncenter"><img fetchpriority="high" decoding="async" class="wp-image-697316 " src="https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg" alt="" width="816" height="544" srcset="https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg 1024w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg?resize=300,200 300w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg?resize=768,512 768w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg?resize=566,376 566w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg?resize=267,178 267w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg?resize=253,169 253w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg?resize=250,167 250w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg?resize=660,440 660w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-175972570.jpg?resize=480,320 480w" sizes="(max-width: 816px) 100vw, 816px" /><figcaption id="caption-attachment-697316" class="wp-caption-text">‘This is the Benidorm of popular derision.’ Pablo Blazquez Dominguez/Getty</figcaption></figure>
<p>This is the Benidorm of popular derision; a resort sneered at for its stereotyped horde of boozed and sunburnt Brits, who — the idiots! — voted Brexit, despite <em>literally</em> visiting Spain once a year, where their only nod to the local culture is a reluctant pint of Estrella and a cursory glance at the fried calamari, before choosing fish and chips instead. “Benidorm is like England, little England,” says Jez, a goateed 55-year-old with a West Country accent, who works on The Strip. “People say they’re going to Spain. They’re not. They’re going to Benidorm.” Still, Jez loves it: he earns €1,500 a month plus tips, and lives in a five-bedroom villa with a swimming pool. He’s been in Benidorm for 34 years and prefers it to the <em>actual</em> England, “that shitty place”, where the weather’s bad and the costs of booze and living are extortionate.</p>
<p>In Julian Barnes’s 1998 novel, <em>England, England</em>, a businessman creates a theme park on the Isle of Wight that replicates England for tourists. It is “everything you imagined England to be, but more convenient, cleaner, friendlier, and more efficient”. That twee replica hosts the best of England (the Houses of Parliament, Stonehenge, Old Trafford, and even the Royal Family) without any of the contradictions, nuance, and grievances that make England, well, England. Benidorm is the inverse of that, catered to the British tourist; instead of denying the national id, it flatters it with affordability, permissiveness, and familiarity. It asks of British tourists only their presence and their money, and in return offers a fantasy version of Britain that will take their desires seriously.</p>
<div class="su-pullquote su-pullquote-align-left">&#8220;Benidorm is like England, little England&#8221;</div>
<p>That’s why it attracts the pathological disgust of haughty, metropolitan Britons. “They’re from a different species,” says out-of-touch cabinet minister Hugh Abbot in the BBC’s <em>The Thick of It</em> when confronted with actual people; that is the gaze most often cast on Benidorm. “Busy beaches and British food,” the <a href="https://robball.co.uk" target="_blank" rel="noopener">photographer Rob Ball</a> tells me, “are not everyone’s idea of an ideal holiday. But for some, including many working families, it’s exactly what they want to do with their limited holiday allowance each year.”</p>
<p>There is no sneering of tourists <em>within</em> Benidorm, only warmth and welcoming. “I went to Benidorm with an open mind and found a place full of warmth,” says Ball. “It was infectious to be surrounded by people enjoying themselves.” As the seatbelt sign switched off on his flight from Leeds-Bradford to Alicante, passengers perambulated the aisle, exchanging hotels, anecdotes, recommendations, and phone numbers. Ball, who spent a year photographing the city, captures this joviality in his latest photography book, <em><a href="https://www.hoxtonminipress.com/collections/big-books/products/benidorm" target="_blank" rel="noopener">Benidorm</a></em>. One image shows the Western Salon filled with England fans watching the Euros on TV, the walls draped with neon-lit St George’s flags. Hands on their heads, or around each other’s shoulders, a community hastily forms among this transient crowd, cheering on the national team. “Nothing annoys some tourists more than the presence of other tourists,” write Ash and Turner, but in Benidorm the opposite is true.</p>
<div class="mceTemp"></div>
<figure id="attachment_697397" aria-describedby="caption-attachment-697397" style="width: 1024px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" class="wp-image-697397 size-full" src="https://unherd.com/wp-content/uploads/2025/08/GettyImages-496942394.jpg" alt="" width="1024" height="684" srcset="https://unherd.com/wp-content/uploads/2025/08/GettyImages-496942394.jpg 1024w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-496942394.jpg?resize=300,200 300w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-496942394.jpg?resize=768,513 768w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-496942394.jpg?resize=267,178 267w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-496942394.jpg?resize=253,169 253w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-496942394.jpg?resize=250,167 250w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-496942394.jpg?resize=660,441 660w, https://unherd.com/wp-content/uploads/2025/08/GettyImages-496942394.jpg?resize=480,321 480w" sizes="auto, (max-width: 1024px) 100vw, 1024px" /><figcaption id="caption-attachment-697397" class="wp-caption-text">‘Benidorm is a simulacrum of Britain.’ David Ramos/Getty Images</figcaption></figure>
<p>So far, Spain’s widespread anti-tourism protests have been absent here. It’s not these Brits, happily sequestered on the Costa Blanca, who are being ambushed by Spaniards with water pistols and told to “Go Home!” Instead, it’s the church-ponderers, with their penchants for authentic city center apartments, that have caused a dearth of rental accommodation in cities like Barcelona. “Your AirBnB used to be my home,” shouted last summer’s protesters. But in Benidorm, there would be no homes without the hotels. “In this town,” says Tracy, who runs the travel website <em>Benidorm Seriously</em>, “almost everyone depends on tourism.”</p>
<p>The only thing that ever happened in Benidorm before tourism was fishing. Its fishermen were masters of the <em>almadraba</em>, an ancient Phoenician tuna-fishing technique, by which a complex maze of nets trap bluefin tuna as they swim from the Atlantic into the Mediterranean — a practice that was obsolete by the 20th century. By 1950, there were only a handful of hotels, catered to Spanish tourists, and no running water. But that year, a new mayor was elected: the enterprising Pedro Zaragoza.</p>
<p>That same year, Vladimir Raitz, co-founder of Horizon Holiday Group, took the first airborne package holidaymakers to Corsica for a week of sunbathing. Soon, everyone in Britain would want what Ash and Turner call “the four S’s” (sun, sand, sea, and sex) as an annual reward for their toil. Foreseeing this, Zaragoza wanted to capitalize on the leisure revolution, but there was a problem: ever since its invention in 1946, the bikini had been considered a moral danger by the Catholic Church, and was prohibited by local authorities in many parts of Francoist Spain, including Benidorm’s Alicante Province. No bikinis meant no foreign tourists, and so Zaragoza swapped the morality of Spain for that of Northern Europe, signing a municipal order in 1951 that allowed them to be worn on the beach.</p>
<div class="ref-ar"><a href="https://unherd.com/2022/07/why-brits-are-snobs-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><a href="https://unherd.com/2022/07/why-brits-are-snobs-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><img decoding="async" src="https://unherd.com/wp-content/uploads/2022/07/GettyImages-693918287-scaled-e1657616166295.jpg?w=300" /></a><div class="content"><a href="https://unherd.com/2022/07/why-brits-are-snobs-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span class="meta">Suggested reading</span></a><a href="https://unherd.com/2022/07/why-brits-are-snobs-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><h5>The snobbery of Brits abroad</h5></a><p class="author"><a href="https://unherd.com/2022/07/why-brits-are-snobs-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span>By</span> Lucy Lethbridge</a></p></div></a></div>
<p>Threatened with excommunication by the Archbishop of Valencia, Zaragoza arranged an audience with General Franco: he woke up at 4am, stuffed newspaper down his shirt to keep warm, and drove his little green vespa for eight hours until he reached Franco’s palace in Madrid, where he earned El Caudillo’s support. (He would later become Franco’s Director-General of Tourism.) A large cross was placed on the Sierra Helada, overlooking Levante Beach, by local friars atoning for the town’s sins. Father Aparicio Pellin didn’t think this went far enough: “Oh! If they erected a black cross on the beach for every mortal sin committed there, the beach would have more crosses than grains of sand.”</p>
<p>“Without the bikini,” Giles Tremlett writes in <em>Ghosts of Spain</em>, “there, quite possibly, would be no modern Benidorm.” Nor would there be a recognizable modern Spain — a colossus of tourism, where the industry accounts for <a href="https://wttc.org/news/spain-tourism-sector-could-exceed-260-billion-euros-by-2025" target="_blank" rel="noopener">15% of GDP</a>. There are now some <a href="https://www.statista.com/statistics/742683/hotel-beds-in-benidorm-spain-by-star-rating/" target="_blank" rel="noopener">43,600 hotel beds</a> in Benidorm and more high-rises per capita than any town in the world — thus its nickname, BeniYork.</p>
<figure id="attachment_697375" aria-describedby="caption-attachment-697375" style="width: 787px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" class="wp-image-697375 size-full" src="https://unherd.com/wp-content/uploads/2025/08/Screenshot-2025-08-01-at-12.33.37.jpg" alt="" width="787" height="630" srcset="https://unherd.com/wp-content/uploads/2025/08/Screenshot-2025-08-01-at-12.33.37.jpg 787w, https://unherd.com/wp-content/uploads/2025/08/Screenshot-2025-08-01-at-12.33.37.jpg?resize=300,240 300w, https://unherd.com/wp-content/uploads/2025/08/Screenshot-2025-08-01-at-12.33.37.jpg?resize=768,615 768w, https://unherd.com/wp-content/uploads/2025/08/Screenshot-2025-08-01-at-12.33.37.jpg?resize=267,214 267w, https://unherd.com/wp-content/uploads/2025/08/Screenshot-2025-08-01-at-12.33.37.jpg?resize=253,203 253w, https://unherd.com/wp-content/uploads/2025/08/Screenshot-2025-08-01-at-12.33.37.jpg?resize=250,200 250w, https://unherd.com/wp-content/uploads/2025/08/Screenshot-2025-08-01-at-12.33.37.jpg?resize=660,528 660w, https://unherd.com/wp-content/uploads/2025/08/Screenshot-2025-08-01-at-12.33.37.jpg?resize=480,384 480w" sizes="auto, (max-width: 787px) 100vw, 787px" /><figcaption id="caption-attachment-697375" class="wp-caption-text">“A community hastily forms among this transient crowd.” Credit: Rob Ball</figcaption></figure>
<p>In the late Fifties, the British arrived in Benidorm. (In 1956, Ted Hughes and Sylvia Plath honeymooned there, a trip which his poem, “You Hated Spain”, uses to illustrate their incompatibility: “Spain frightened you. / Spain. Where I felt at home.”) But it was only after Alicante airport opened in 1967 that tourists from Northern Europe came en masse: by 1977, it hosted 12 million visitors, more than it ever has since.</p>
<p>As Benidorm boomed, the inexorable decline of the British seaside began. But the spirit of towns like Clacton and Skegness, Eastbourne and Southend, lives on here — most notably in the presence of variety shows and tribute acts. “Cabaret died in the UK 30 years ago,” says Derek, a cabaret singer from Northern Ireland. “But it’s still going in Benidorm.” He wears aviators, a short-sleeve green shirt, and a fedora. He moved here 15 years ago because there was little work in Belfast, and was soon performing 22 shows a week, such as “The Blues Brothers Experience” and a Joe Dolan tribute.</p>
<p>“People come, firstly, for the sun; secondly, the cheap booze; and thirdly for the entertainment,” says Tracy, who says that her online “What’s On” guide had around two million hits last year. She tells me how, as well as cabaret, bingo is crucial to Benidorm’s entertainment scene. The problem is that the Brits dislike the licensed bingo halls. “The main reason the British don’t go to them is that the numbers are called in Spanish, and very fast,” she says. Illegal bingo is often advertised as “housey-housey” (its archaic, British name) and people have been arrested for playing it. She knows of one bar whose bouncers used to have a panic button which they would press if the police were coming. A light then flashed, and everyone would hide their bingo tickets.</p>
<div class="ref-ar"><a href="https://unherd.com/2022/07/interrailing-wasnt-all-sex-and-sunshine/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><a href="https://unherd.com/2022/07/interrailing-wasnt-all-sex-and-sunshine/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><img decoding="async" src="https://unherd.com/wp-content/uploads/2022/07/GettyImages-166899855-scaled-e1658505961672.jpg?w=300" /></a><div class="content"><a href="https://unherd.com/2022/07/interrailing-wasnt-all-sex-and-sunshine/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span class="meta">Suggested reading</span></a><a href="https://unherd.com/2022/07/interrailing-wasnt-all-sex-and-sunshine/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><h5>Interrailing wasn&#039;t all sex and sunshine</h5></a><p class="author"><a href="https://unherd.com/2022/07/interrailing-wasnt-all-sex-and-sunshine/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span>By</span> Rowan Pelling</a></p></div></a></div>
<p>A few blocks away from The Strip, Gary Lee James does an Elvis tribute at Sinatra’s Bar. “Is this your first time as an audience?” he asks the quiescent crowd in wobbly American. But once he sings “Sweet Caroline”, the audience is his: they wave their hands, clap, and shout “duh-duh-duh” with customary obeisance. James moves like the late Elvis, overcoming all his barbiturated physicality to get through another night in Vegas. He crunches a bottle of water between the songs. “This isn’t my real accent,” he says. “This is. I’m from Coventry.”</p>
<p>“He’s the best Elvis impersonator in Benidorm,” says Jamie*, an elderly Scouser. “Costs a hundred quid to see him at the [Benidorm] Palace. You’re lucky.” But that’s not why Jamie and his wife turned up tonight. “We’re here for Benidorm Tom,” he says, a Tom Jones tribute playing later. Every year Jamie and his wife spend July and August here. Why? “Because we love the entertainment.”</p>
<p>“I’ve always said that Benidorm should have been Europe’s Las Vegas,” says Derek wistfully, but that was never to be. Less than a city of angels, Benidorm is a tribute town; not just to Elvis and Tom Jones, but to the country its British patrons left at home. Here there’s no B-sides, no disappointments, no taking-yourself-too-seriously; there’s only the hits, the crowd-pleasers, and the warmth of the sun.</p>
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					<title>Meet Britain&#8217;s asylum hotel tycoon</title>
					<link>https://unherd.com/2024/08/britains-asylum-hotel-tycoon/?edition=us</link>
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										<unherd:main_theme>Investigation </unherd:main_theme>
					<dc:creator>
						<![CDATA[Robert Watts]]>
					</dc:creator>
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																<unherd:article_ranking>1</unherd:article_ranking>
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							<![CDATA['Alex Langsam knows what it is to be a refugee.' Credit: Christopher Thomond / Guardian / eyevine]]>
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						<unherd:twitter_bio>
							<![CDATA[<p><strong>Robert Watts</strong> compiles The Sunday Times Rich List. He was previously <em>The Sunday Times</em>’s economics correspondent.</p>
]]>
						</unherd:twitter_bio>
						<unherd:twitter_handle>RobertEJWatts</unherd:twitter_handle>
															<unherd:author_bio>
						<![CDATA[ compiles The Sunday Times Rich List. He was previously <em>The Sunday Times</em>’s economics correspondent.]]>
					</unherd:author_bio>
										<pubDate>Mon, 12 Aug 2024 23:03:59 +0000</pubDate>
					<updated>Tue, 13 Aug 2024 13:40:36 +0000</updated>
							<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Asylum seekers]]></category>
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															<unherd:app_notification_title>Meet Britain&#8217;s asylum hotel tycoon</unherd:app_notification_title>
					<unherd:app_notification>Alex Langsam's holiday empire is shrouded in secrecy, writes Robert Watts. Tap to read.</unherd:app_notification>
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								<![CDATA[Alex Langsam's holiday empire is shrouded in secrecy ]]>
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								<![CDATA[<p>Scarborough’s Grand Hotel isn’t so grand these days. Built in the shape of a V to honour Queen Victoria, this sandy-brick behemoth was billed as “the largest and handsomest hotel in Europe” when its doors opened in 1867. Edward VIII stayed here before ascending the throne. Sir Winston Churchill, the poet Edith Sitwell and Labour’s first prime minister, Ramsay MacDonald, were among the A-listers of yesteryear to visit this 12-floor wonder overlooking the North Sea.</p>
<p>When I arrive for my night at the Grand, my first impression is of the screeching seagulls and weeds that have been allowed to colonise the elegant roof with its four domed towers. Broken eggshells and droppings now pepper the walkways surrounding this once opulent building. A sign on a railing commands passers-by to “stop attacks” by not feeding the birds. Nearby, a dozen refuse bins and a cluster of tradesmen’s vans obscure the still striking entrance.</p>
<p>I’m not here for a holiday. This landmark on North Yorkshire’s coastline is my first stop on a tour of the extraordinary and fraying empire of one of Britain’s most secretive and intriguing property tycoons: Alex Langsam. The 86-year-old hotelier, worth at least £300 million, is spoken of as an enigma within the British property world; rivals who have spent decades in the hotel industry say they have never met him and don’t know anyone else who has.</p>
<p>How, then, has he made his fortune? His Britannia Hotels prides itself on offering “the best prices in the best locations”. A night in one of his 63 establishments can cost as little as £27. Yet this is far from a British holiday miracle: for the past 11 years, the Cheshire-based group has been named as Britain’s worst hotel chain by the consumer research group Which?.</p>
<p>Even if you haven’t endured a night at a Britannia hotel yourself, you have indirectly contributed to Langsam’s riches if you are a British taxpayer. For many years his chain has earned well from Home Office contracts to house and feed asylum seekers. For which reason, the British tabloids have christened him the “Asylum King”.</p>
<p>Since 2011, this low-profile hotelier has also owned the Pontins holiday parks. After a flurry of closures late last year, only two resorts remain open of a group of five that has for decades held a special place in the hearts of many Brits. Famous for its “Bluecoat” entertainers, a cluster of stars have cut their comedic teeth at Pontins parks, including Shane Richie, Bradley Walsh and Lee Mack.</p>
<div class="su-pullquote su-pullquote-align-left">&#8220;The hotelier is spoken of as an enigma within the British property world; rivals say they have never met him and don’t know anyone else who has.&#8221;</div>
<p>Those recent closures aren’t the only reason to wonder exactly what is going on inside the Langsam empire. Last summer the Royal Albion, a Britannia hotel on Brighton’s seafront, went up in flames. This was the latest in a series of fires at the group’s premises. A Britannia hotel in Aberdeen burnt down in 2016. Six years later, there were fires at other sites in Torquay and Manchester. There is no suggestion that these blazes were deliberate, but Which? has raised the quality of extinguishers, fire doors and other safety procedures on the Britannia estate.</p>
<p>Then there are concerns about the future of those lucrative Home Office contracts. Last year, the cost to the taxpayer of putting up asylum seekers in hotels was revealed to be £8.3 million a day. Though there may be no end to Britain’s migrant crisis, the Labour Party <a href="https://www.ft.com/content/482ef398-038c-4ef0-9c36-72cb0c580576" target="_blank" rel="noopener">has pledged to</a> end the use of asylum hotels. That can hardly be good news for Britannia’s finances. Might the state of Britannia’s buildings suggest Langsam’s group is already struggling?</p>
<p style="text-align: center;">***</p>
<p>When I step inside the Scarborough Grand, I am confronted by a sad jarring of the majestic and the kitsch. In honour of the European Football Championships, flag-themed bunting has been hung above the gold leaf central staircase. Beneath the central lobby’s classical arches and framed sepia photographs from the hotel’s golden age, I find a wall of fruit machines and a pool table. There’s the clatter of an air hockey table and vending machines dispensing Coke. Younger guests can plug pound coins into “Toy Tower” to get their hands on fluorescent cuddly toys. Yes, this Grade II*-listed building now has everything I would want from an amusement arcade.</p>
<p>The Adelphi is next on my list of Britannia’s tarnished gems. Built from Portland Stone and graced with recessed Ionic columns, this imposing pile in Liverpool’s city centre has been in Langsam’s hands for more than 40 years. Here is another building awash with history: guests over the decades have included Frank Sinatra, Bob Dylan and David Bowie. Liverpool-born songstress Cilla Black held her wedding reception here.</p>
<p>When I reach the Adelphi’s entrance, I am confronted by a large panel of MDF covering up the art deco revolving door. “Please take care, essential maintenance ongoing,” a sign explains.</p>
<p>A stroll around the hotel’s ground floor feels like stepping into the Thirties: there are marble floors, palm trees, chandeliers and a lead-lined glass ceiling. It’s not surprising that scenes from the BBC’s inter-war gangster saga <em>Peaky Blinders </em>were filmed here. Yet evidence of pinch-tight purse strings is all around. A swimming pool and gym in the basement has been out of bounds for more than five years. At times, there is no one behind the reception desk; it seems that anyone can come and go as they please.</p>
<p>Upstairs in my room, a 10-inch crack around the handle suggests my bathroom door has been forced. Perhaps maintenance is “ongoing” here, too. Though nobody has bothered to fix the broken shower.</p>
<div class="ref-ar"><a href="https://unherd.com/2024/04/how-vice-consumed-blackpool/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><a href="https://unherd.com/2024/04/how-vice-consumed-blackpool/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><img decoding="async" src="https://unherd.com/wp-content/uploads/2024/04/GettyImages-51268867.jpg?w=300" /></a><div class="content"><a href="https://unherd.com/2024/04/how-vice-consumed-blackpool/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span class="meta">Suggested reading</span></a><a href="https://unherd.com/2024/04/how-vice-consumed-blackpool/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><h5>How vice consumed Blackpool</h5></a><p class="author"><a href="https://unherd.com/2024/04/how-vice-consumed-blackpool/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span>By</span> Jacob Furedi </a></p></div></a></div>
<p>“Did you get any sleep?” a weary young mum from Gloucestershire asks me at breakfast as we try to make sense of the toasters. During the night she, her husband and their two daughters were repeatedly woken by fellow guests returning from a rigorous night out in Liverpool’s city centre. “I’m on my knees today — so, so tired,” she says with a grimace.</p>
<p>Her experience sounds tame compared to the furious white-haired man I overhear at the reception desk. He and his wife are adamant there must be something wrong with the hotel’s key cards. Shortly after 2am, he says, another guest was able to barge into their room and relieve himself in their ensuite. “I snored all the way through it but he woke up my wife,” the man blusters. “The lad was all over the place. I don’t think he knew where he was.”</p>
<p style="text-align: center;">***</p>
<p>When I began my Britannia Hotels odyssey, I was initially surprised by how few of the company’s establishments I would actually be able to visit. The company’s online booking form showed that no rooms were currently available at 18 of its 63 premises. I later find out that these unavailable hotels are often those that have been used to accommodate asylum seekers. But the Home Office’s press team could not say exactly how many of Britannia’s hotels are currently block-booked on this basis.</p>
<p>The Britannia Hotel Hampstead is the first of these out-of-action hotels I visit. With its thin curtains and greying window frames, this seven-floor block near Chalk Farm’s tube station has the feel of a tired, Seventies student accommodation block. I spot a large rat trap around the lowest floor.</p>
<p>The sounds of workmen inside confirms what a caretaker behind the reception desk soon tells me: “The hotel is closed for refurbishment.” Yet a local estate agent says that at one point asylum seekers were certainly housed there. The hotel also acted as a shelter for homeless people during the pandemic, he adds.</p>
<p>The next day, I park outside the Airport Inn near Gatwick, another Langsam hotel that has also been used to accommodate asylum applicants. I have been there for just a few seconds before a security guard strolls across the car park and tells me that the hotel is now “private”.</p>
<p>Is anyone staying there at the moment, I ask? Neither the first guard nor a colleague who soon joins us will initially answer. After repeating the question, I am told the building is closed for a “refit”. As far as I can see there are no workmen or tradesmen’s vans in the car park. During the two-minute conversation before I am firmly asked to leave, I see a couple of young men smoking outside the hotel. Dressed in hoodies and jeans, they don’t look like plumbers, electricians or decorators.</p>
<p>A few days later I meet Ahmed Sami, a 28-year-old asylum seeker from Jordan, outside the Britannia Hotel Bournemouth. Sami is standing on the pavement while his room receives its weekly clean. He tells me he has been waiting three years for his asylum claim to be processed.</p>
<p>For the last three months, his home has been this scaffolding-clad hotel. When I suggest this sounds like a long time, Sami seems surprised. “Many people are here for two years, more even,” he says.</p>
<div class="ref-ar"><a href="https://unherd.com/2023/08/inside-tony-blair-inc/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><a href="https://unherd.com/2023/08/inside-tony-blair-inc/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><img decoding="async" src="https://unherd.com/wp-content/uploads/2023/08/2023-08-03-unherd-blair-4b.jpg?w=300" /></a><div class="content"><a href="https://unherd.com/2023/08/inside-tony-blair-inc/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span class="meta">Suggested reading</span></a><a href="https://unherd.com/2023/08/inside-tony-blair-inc/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><h5>Inside Tony Blair Inc.</h5></a><p class="author"><a href="https://unherd.com/2023/08/inside-tony-blair-inc/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span>By</span> Tom McTague </a></p></div></a></div>
<p>How is he finding Britannia’s accommodation? “It’s fine — we have TVs, every room has a bathroom,” he says. “There are three meals a day. Some people say the food is bad. So they have to go out to eat.</p>
<p>“The worst thing is there is nothing to do — it’s boring. We cannot work. Sometimes all we can do is sleep.”</p>
<p>Sami’s parents are still in Jordan and have been transferring money to him while he waits to hear if he will be granted indefinite leave to remain. “There are times when I have £60 to last the month.”</p>
<p>There are thought to be around 700 asylum applicants living in Bournemouth’s hotels. Most of them are men aged between 18 and their late twenties, many having made their way to the UK from Iran, Ethiopia, Eritrea, Afghanistan or Yemen.</p>
<p>Last November, the charity Refugee Support opened up a centre in Bournemouth providing clothing and other services to these asylum applicants. “We know of young men who have been in hotels here for up to three years,” says Zoe Keeping, the centre’s co-ordinator. “Often these are people who are suffering from PTSD [post-traumatic stress disorder] already.</p>
<p>“I wouldn’t say life in any of these hotels is good for your mental or physical health in the long-term. The men cannot work and so their lives lack routine. They have little money. Depression is common and there is an increased risk of suicide.&#8221; And yet, Keeping says, the hotels are arguably better than the alternatives: a detention centre or the Bibby Stockholm, the barge moored a few miles away in Portland Harbour used to accommodate asylum seekers. Last month, <a href="https://www.theguardian.com/uk-news/article/2024/jul/23/bibby-stockholm-barge-to-close-after-january-says-home-office#:~:text=The%20Bibby%20Stockholm%2C%20the%20controversial,contract%20ends%20in%20January%202025." target="_blank" rel="noopener">Labour announced</a> that the barge will be closed in January 2025.</p>
<p style="text-align: center;">***</p>
<p>Alex Langsam knows what it is to be a refugee. In 1938, the year he was born, his Austrian homeland was annexed by Nazi Germany. He and his Jewish parents fled, taking the last train out of Vienna and leaving behind sizeable property and business interests.</p>
<p>On arriving in Britain, the young family was taken to an Isle of Man camp where hundreds of other Austrian and German Jews would spend much of the war. The Langsams would later begin to rebuild their lives from rented rooms in Hove on the Sussex coast.</p>
<p>Some 60 years later, in the only major newspaper interview Langsam appears to have ever given, the hotelier said that his mother and father would “probably have gone to the gas chambers” had they not been welcomed by Britain. “My father was the most nationalistic person I have ever come across,” the hotelier told <a href="https://www.theguardian.com/business/2011/feb/18/the-friday-interview-alex-langsam" target="_blank" rel="noopener"><em>The Guardian</em></a> in that 2011 interview. “Britain saved his life and gave him a living and he instilled that in me. I am grateful for what this country has given me.”</p>
<p>Although Langsam failed his maths O-level, he was determined to study economics. Without that qualification, only Aberystwyth University was prepared to accept him. After graduating, Langsam started working as an estate agent. Before long he took up property development, launching a string of successful projects in Manchester.</p>
<p>He bought his first hotel, the Country House Hotel in South Manchester, in 1976 when he was in his late thirties. He spent the next two decades on a buying spree, building a portfolio that soon spanned the UK. Today, there are six Britannia hotels in and around Manchester, five in Bournemouth, four in Blackpool and three in Leeds. Langsam has buildings everywhere from London to Llandudno and Aberdeen to Torquay.</p>
<div class="su-pullquote su-pullquote-align-left">&#8220;Alex Langsam knows what it is to be a refugee.&#8221;</div>
<p>The scarcity of staff and ropey maintenance I witnessed at the Grand and the Adelphi might have suggested Britannia’s finances are struggling. In fact, Langsam simply loves to run the tightest of ships. Annual profits at the group’s largest company have climbed by 18% to £39.4 million over the past year.</p>
<p>Three separate companies in the Britannia group now show net assets of more than £400 million. But a group structure involving a Jersey-based parent company and a trust ensures it is not possible for outsiders to see the full value of Langsam’s holdings.</p>
<p>His legitimate use of the soon-to-be wound down non-dom tax status has allowed him to pay less UK tax. But it has also provided a glimpse at the publicity-shy hotelier’s character.</p>
<p>Some years ago, Langsam launched a professional negligence campaign against the accountancy firm Hacker Young for not realising more swiftly that he could become a non-dom. Three days before the dispute was due to head to court, Hacker Young made a £1 million settlement to Langsam.</p>
<p>But that wasn’t the end of the matter. The property mogul later launched proceedings against the solicitors at Beachcroft who had represented him during the claim against Hacker Young. Why? Well, Langsam argued he should actually have received a £3 million settlement from Hacker Young — not a mere £1 million.</p>
<p>His claim against Beachcroft was lost but the judgement gives a feel for the way Langsam operates, describing him as a “large personality” who is “clearly used to getting his way and dominating those around him”.</p>
<p>The High Court judge who penned that judgement, Mr Justice Roth, watched the hotelier give evidence from the witness box for two days. During that time, the judge came to the view that Langsam had “now persuaded himself of a version of events” and convinced himself that his Beachcroft solicitor “was at fault on almost every occasion”.</p>
<p>“Either that has distorted his [Langsam’s] recollection or he deliberately embellished his account at various points to advance his case, or, as I consider more likely, there is some combination of the two,” Roth wrote.</p>
<p style="text-align: center;">***</p>
<p>A few days after my stay in the Adelphi, I drive to the East Sussex coast to see another bleak part of the Britannia empire: Pontins. When Langsam bought Pontins 13 years ago, he pledged to inject £25 million and some “razzamatazz” into the holiday park chain. “If you satisfy the kiddies, you satisfy the adults,” he said at the time, drawing parallels with the magic of Florida’s Disney World. “We believe there is a growing demand for traditional seaside holidays.”</p>
<p>As I arrive outside the Camber Sands park, a sign near the entrance lists pirate-themed crazy golf, go-karting and other amusements with “non-stop fun for all ages”. But the fun in fact stopped before Christmas last year when the resort was hastily closed. Dozens of staff lost their jobs; some said they were fired by text message. Two more Pontins sites at Prestatyn in North Wales and Southport on the Lancashire coast closed at the same time. A few hundred people were made redundant across the three sites.</p>
<p>When I stroll around the perimeter of the Camber Sands resort, I find there’s an eerie chill to the shuttered skatepark and holiday accommodation that once welcomed 3,000 visitors. The vast, lilac Pontins building looks weary and desolate.</p>
<p>A two-minute walk away I find what remains of Dunes, a restaurant and bar that did well from serving Pontins guests for nearly 20 years. Jimmy Hyatt, the owner, said the resort’s closure proved a “devastating loss”. In April he wound up Dunes. Sugar Rush Treats, a confectionary and ice-cream store nearby, also shut up shop at the same time.</p>
<p>“It’s sad, it really is,” says Paul Osbourne, a Conservative councillor for Camber. “Pontins used to provide a very cheap holiday for those who otherwise wouldn’t have been able to afford it. I’m sure it was heaven for people escaping cities… But it hasn’t been great for some years.”</p>
<p>What now for Camber’s Pontins? There was a short-lived plan to convert it into a centre to house asylum seekers. However, the land is owned by Rother District Council, and a legally-binding clause in the lease ensures it can only be used as a holiday park. Several buyers have offered to take on the site and it is understood that the council is examining the lease to see if Britannia has breached its terms.</p>
<p style="text-align: center;">***</p>
<p>What would Langsam think of all this? We don’t know. As is its custom when dealing with the media, Britannia declined to respond to repeated enquiries for this article. I’m told by someone familiar with Britannia that criticism from journalists is “water off a duck’s back” for Langsam.</p>
<p>That said, it seems naive to point the finger at Langsam for Britain’s shattered seaside economies or for earning well from asylum contracts. It was the advent of budget airlines in the Eighties and Nineties that really made vast luxury hotels in Britain’s coastal resorts financially unsustainable. Why play roulette with the English weather when an easyJet flight from London to Mallorca can cost less than £15? What’s more, it was the Government that approached Britannia asking the group to accommodate hundreds of migrants. Surely, then, Westminster is to blame, rather than a businessman ultimately trying to address the shortage of adequate refugee accommodation?</p>
<p>There is also no doubt that the cost of maintaining historic buildings has ballooned in recent years. Listing regulations often place an obligation on owners to preserve great buildings as they were many lifetimes ago. Such rules can be expensive, obstructive and impractical for a hotelier trying to keep these buildings alive in the 21st century.</p>
<div class="ref-ar"><a href="https://unherd.com/2023/12/the-luton-estate-that-made-andrew-tate-2/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><a href="https://unherd.com/2023/12/the-luton-estate-that-made-andrew-tate-2/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><img decoding="async" src="https://unherd.com/wp-content/uploads/2023/12/tate.jpeg?w=300" /></a><div class="content"><a href="https://unherd.com/2023/12/the-luton-estate-that-made-andrew-tate-2/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span class="meta">Suggested reading</span></a><a href="https://unherd.com/2023/12/the-luton-estate-that-made-andrew-tate-2/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><h5>The Luton estate that made Andrew Tate</h5></a><p class="author"><a href="https://unherd.com/2023/12/the-luton-estate-that-made-andrew-tate-2/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span>By</span> Jacob Furedi</a></p></div></a></div>
<p>Keeping investment low also makes it easier for Britannia to ensure their room rates can be kept at bargain prices, thereby allowing those with stretched budgets to enjoy a holiday. And it’s true that the chain’s premises often work out at between half and two thirds of the cost of rival budget hotels in the same cities. Indeed, Langsam has claimed that his “extraordinary buildings” are “enjoyed by ordinary people”.</p>
<p>Then again, thousands of Britannia guests don’t feel they “enjoyed” their time in his hotels. More than 4,350 of almost 9,000 Tripadvisor reviews of the Adelphi judged their visits as either “poor” or “terrible”. On the same platform, the Scarborough Grand fares even worse, with more than half of the 10,171 reviews rated in those bottom two categories.</p>
<p>And yet, as consumers, don’t we accept that often in life we get what we pay for? If we are stumping up just £27 for a night at a Langsam hotel — as one can at the Cavendish in Eastbourne — can we really be astonished if it doesn’t turn out to be the Ritz?</p>
<p>That argument doesn’t wash with Christine Bayliss. A former civil servant now responsible for economic development in the vicinity of the Camber Sands Pontins, Bayliss says: “Just because something is cheap, doesn’t mean it’s good value.</p>
<p>“We had complaints about the quality of the Pontins for years before it closed. I stayed in a Britannia hotel in Manchester — it was awful. You’ve seen the same for yourself. I hate the sweating of assets like this. Honestly, this is the sort of capitalism that gives capitalism a bad name.”</p>
<p>But perhaps the problem is not too much capitalism — but too little. Over the course of this investigation, I have spoken to numerous frustrated property developers, politicians and other local community leaders who have found dealing with Britannia utterly maddening. Those who would like to take on Langsam’s tired sites and breathe new life into the surrounding communities are ignored. Britannia has a reputation for not engaging with emails and letters from outsiders seeking to buy its premises.</p>
<div class="ref-ar"><a href="https://unherd.com/2024/07/in-defence-of-brits-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><a href="https://unherd.com/2024/07/in-defence-of-brits-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><img decoding="async" src="https://unherd.com/wp-content/uploads/2024/07/GettyImages-558227327.jpg?w=300" /></a><div class="content"><a href="https://unherd.com/2024/07/in-defence-of-brits-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span class="meta">Suggested reading</span></a><a href="https://unherd.com/2024/07/in-defence-of-brits-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><h5>In defence of Brits Abroad</h5></a><p class="author"><a href="https://unherd.com/2024/07/in-defence-of-brits-abroad/?edition=us&#038;ref=refinnar" class="text-decoration-none border-0"><span>By</span> Poppy Sowerby</a></p></div></a></div>
<p>So incensed by this aspect of Langsam’s business, Keane Duncan, the Conservative candidate in this year’s election for a new mayor of North Yorkshire, even spoke of using public funds to acquire the Scarborough Grand — though his party hardly has a history of state appropriation of privately-held assets.</p>
<p>“I admit this is a radical plan,” said Duncan, who ultimately failed to win the election. “But tackling the problem of the Grand is absolutely essential for Scarborough&#8217;s future fortunes.&#8221;</p>
<p>Now in his mid-eighties, Langsam remains at Britannia’s helm. He lives alone and quietly in a 10-bedroom former hotel in Cheshire. Unmarried and without children, work continues to dominate his life as it always has.</p>
<p>A few days after my return from Camber Sands, my phone rings. At long last it seems I have found someone who knows Langsam and is prepared to offer the hotelier’s side of the Britannia story.</p>
<p>“I like and admire Alex Langsam very much,” this person says, speaking on the grounds of strict anonymity. “He is entirely self-made, incredibly hardworking. Our country needs more people like him — not less. It’s amazing what he’s achieved during his life.</p>
<p>“Yes, he has been criticised for providing accommodation for migrants but this was after all at the specific request of our government. They have to live somewhere.”</p>
<p>This person reminds me that Langsam and his parents were once refugees. “He continues to be very grateful to the UK for saving their lives and is well placed to sympathise with the position of migrants today,” he adds.</p>
<p>“I suspect the fact that so many of his family were murdered in the Holocaust continues to motivate him to this day. I couldn’t say what will happen to his fortune when he dies but I suspect it will all go to charities that help others who have suffered from tragedy in their lives.”</p>
<p>That would be quite a legacy. It’s perhaps a better one to dwell on than the sad decay of what were once some of Britain’s most glamorous hotels. Or, for that matter, the discomforting thought that buildings little different to those besieged during this summer’s wave of protests and riots have for many years proved a pretty damn fine investment.</p>
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